In a global environment, given the increased importance of foreign activities and the existence of new technologies, managers are required, often without any preparation, to communicate spontaneously with people in other countries and of different cultures.

In the past, simplified cultural descriptors (“do’s & don’ts”) produced guides to help senior executives understand forms of greeting and culinary preferences, but provided little information about the behavior of local managers.

Due to a new awareness of the complexity of the global environment, the importance of cultural intelligence has been recognized

Cultural intelligence provides the individual with the capability of dealing directly (on site) with various types of situations without having to undergo prior preparation. It enables him/her to maintain an overall view of conditions while adapting work protocols/practices to local circumstances

Knowing how to decode the culture of other countries and grasp the 4 key points of cultural communication are the principal tools of successful interaction. Their achievement is based on the concept of learning by doing and involves employing games, role-playing, simulations, case studies and individual and group exercises.

The workshop on “Developing cultural intelligence” is designed for individuals required to work in a multicultural context. It will require participants to be present on to two consecutive days.